WrapUK – Terms & Conditions of Service

1. General

By accepting a quotation, booking work, approving artwork, delivering a vehicle, or allowing WrapUK to commence work, the customer agrees to be bound by these Terms & Conditions.

These Terms apply to all services supplied by WrapUK including but not limited to vehicle graphics, vehicle wrapping, livery installation, vinyl removal, and associated services.

2. Vehicle Condition & Preparation

The customer must deliver the vehicle clean, dry (where possible) and free from grease, wax,
silicone dressings, sealants and contamination.

Prior to installation, WrapUK will visually inspect the paintwork and body panels and may highlight areas of concern. Where unsuitable surfaces are identified, WrapUK will advise the customer of potential risks. Work may proceed only if the customer accepts those risks.

WrapUK cannot guarantee adhesion or finish on:
• damaged paintwork
• stone chips
• lacquer peel
• corrosion or rust
• poorly maintained paint
• oxidised paint
• matte, repainted, repaired, or filled panels

Any areas identified as unsuitable will not be covered by any warranty or guarantee.

3. Repaired or Repainted Vehicles

Any vehicle that has received repair, repainting, smart repair, or bodyshop work is installed at the customer’s risk.

Paint must be fully cured and out-gassed in accordance with the paint manufacturer’s technical specifications before graphics are applied. WrapUK gives no warranty or guarantee on any resprayed, repaired, refinished, or aftermarket panels (including fibreglass or body kits) due to potential adhesion failure or paint lifting.

WrapUK shall not be liable for paint delamination, lacquer peel, or damage occurring during installation or removal where the paint surface is not original factory paint.

4. Removal of Parts & Trim

Some installations require the removal of trims, handles, badges, lights, sensors or mouldings.

The customer acknowledges:
Many modern vehicle clips, trims and mouldings are designed for single-use and may break during removal.

WrapUK will take reasonable care but will not be responsible for replacement or damage to:
• clips
• trims
• mouldings
• badges
• sensors
• plastic fittings
• aged or brittle components

5. Additional Damage

If new damage is found between consultation and installation, WrapUK may:
• delay installation
• require repair prior to wrapping
• reschedule the booking
Re-booking charges may apply.

6. High-Risk Surfaces & Waiver

Where a vehicle has unsuitable paintwork or condition, WrapUK may require the customer to sign a waiver before work commences. If the customer proceeds, all installation is at the
customer’s risk and no warranty applies to those areas.

Failure to meet preparation requirements may result in cancellation of the booking and the full installation charge becoming payable.

7. Artwork, Proof Approval & Design Responsibility

All artwork, visuals, layouts and proofs are supplied for approval prior to production and/or
installation.

The customer is responsible for checking:
• spelling
• contact details
• layout
• sizing
• positioning
• logo placement
• overall appearance

Approval may be given via email, message, or written confirmation.
Once approval is given, the artwork is deemed correct and authorised for production. The customer accepts full responsibility for any errors or design choices contained within the
approved artwork.

WrapUK is not liable for correcting, replacing, or reprinting graphics after approval.

Colour reproduction on screens and proofs is representative only. Exact colour matching cannot be guaranteed due to material, print, laminate, lighting and vehicle contours. Reasonable colour variation is accepted upon approval.

Dislike of design, layout, colour, size, or positioning after approval is not a valid reason to withhold payment.

Changes requested after approval may incur additional charges and re-booking.

8. Aftercare & Customer Responsibilities

After installation the customer is responsible for ongoing maintenance.

The vehicle must not be washed for 5 days after installation.

Vehicles must be hand washed only.
Do not use:
• automatic car washes
• pressure washers
• harsh chemicals
• solvents or traffic film removers

Fuel spills, bird droppings and contaminants must be cleaned promptly.

Failure to follow aftercare instructions may void any workmanship warranty.

9. Payment Terms

All invoices are due immediately upon receipt unless otherwise agreed in writing before
work commences.

WrapUK may request a deposit prior to booking. Bookings are not confirmed until the deposit is received.

Ownership of supplied materials and installed graphics remains with WrapUK until payment is made in full.

10. Late Payment (UK Commercial Customers)

WrapUK reserves the right to charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

Interest will be charged at 8% above the Bank of England base rate, calculated daily from the invoice due date.

Fixed late payment compensation:
• £40 up to £999.99
• £70 £1,000–£9,999.99
• £100 over £10,000

WrapUK may also recover reasonable debt recovery and legal costs.

Warranties, guarantees and aftercare support are suspended until payment is received in full.

WrapUK reserves the right to remove installed graphics in the event of non-payment. Any damage caused during removal will not be the responsibility of WrapUK.

No complaint or dispute delays payment. Issues will be addressed separately once the account is settled.

11. Warranty

WrapUK provides a workmanship warranty only.

Material warranties are provided by the film manufacturer and are subject to their conditions.

No warranty applies to:
• non-factory paint
• repaired panels
• rust or corrosion
• stone chips
• neglected surfaces
• damage caused by customer misuse, pressure washing, chemicals, or impact

12. Limitation of Liability

WrapUK shall not be liable for:
• loss of earnings
• loss of business
• vehicle downtime
• indirect or consequential loss

WrapUK’s total liability shall not exceed the value of the invoice for the works carried out.

13. Acceptance

Payment of any invoice, approval of artwork, or allowing work to commence constitutes full acceptance of these Terms & Conditions.